Your Billing Rights

Your Billing Rights

Keep This Notice for Future Use

This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act. Please notify us in case of errors or questions about your bill. If you think your bill is wrong, or if you need more information about a transaction on your bill, please send an email to as soon as possible. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. You can also call us, but doing so will not preserve your rights. In your email, please provide the following information:

  • Your name and University ID number
  • The CNY amount of the suspected error
  • Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure about.

Your Rights and Our Responsibilities

After we receive your written notice, we must acknowledge your email within 30 days of its receipt unless we have corrected the error by then. Within two billing cycles (and no more than 90 days), we must either correct the error or explain why we believe the bill is correct.

After we receive your email, we cannot try to collect any amount you question or report you as delinquent. We cannot continue to bill for the amount in question. You do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of your bill that are not in question.

If we find that we made a mistake on your bill, we will revise the questioned amount on your account. If we did not make a mistake, you have to pay the rest amount. In either case, we will send you a statement of the amount you owe and the date that it is due.

If you fail to pay the amount that we think you owe, we may report you as delinquent. In the event that our explanation does not satisfy you and you write to us within 10 days telling us that you still refuse to pay, we must tell anyone we report you to that you have a question about your bill. We must also tell you the name of anyone we reported you to. We are obligated to tell anyone we reported you to that the matter has been resolved once everything is settled.

Please Note: The University reserves the right to withhold registration material and all information regarding the record of any student who is in arrears in the payment of tuition, fees, or other charges (including charges for interest, housing, or other activities) or for as long as any arrears remain.