FAQ for NYU Shanghai Portal Students studying in NYU Shanghai

For details on the health insurance available when studying abroad please visit https://www.nyu.edu/students/health-and-wellness/student-health-insurance/nyu-shanghai.html

Please visit the following website for complete details: http://www.nyu.edu/global/global-academic-centers/upperclassmen-semester-academic-year-study-away/costs-financial-aid.html

The academic scholarship you received from NYU Shanghai will remain the same for the 8 semesters you study with NYU no matter where you study. Need based financial aid is reviewed each year by the financial aid office and if you qualify, additional aid may be provided based on the cost of attendance for the location you are studying.
For Chinese National students, please contact the Office of Admissions by emailing
shanghai.admissions@nyu.edu.
All other students, please contact Shanghai Financial Support by emailing shanghai.financial.support@nyu.edu

The refund process when you studying abroad from Shanghai remains the same. If you are unable to access the account that would normally be used to process your refund, please notify the Office of the Bursar by emailing shanghai.studentaccounts@nyu.edu your inquiry.

The payment process when you studying abroad from Shanghai remain the same. If you are unable to process payment as you normally would, please notify the Office of the Bursar by emailing shanghai.studentaccounts@nyu.edu your inquiry.

Yes, if you use online banking for your Chinese bank account, you need to have your u-key with you in order to process payment as needed.

For university’s operational purpose, a constant exchange rate (university budget rate) is reviewed at a predetermined interval each academic year.

It is used on all bills through out the academic year for cost recovery purpose.

For details on the health insurance available at NYU Shanghai please visit http://shanghai.nyu.edu/campus-life/health-wellness/insurance

Please visit the Residential Life and Housing website for complete details: https://shanghai.nyu.edu/campus-life/residential

All students are sent a bill each term. Please refer to the following billing schedule for complete details: https://shanghai.nyu.edu/page/bills-payments-and-refunds
If you need to request an additional billing statement, please email shanghai.studentaccounts@nyu.edu. In the email, please include your student ID, name, contact information and the semester or academic year of the billing statement which you would like to request.

Please review the details on our website at http://shanghai.nyu.edu/academics/tuition.

For Chinese National students, please contact the Office of Admissions by emailing
shanghai.admissions@nyu.edu.
All other students, please contact Shanghai Financial Support by emailing shanghai.financial.support@nyu.edu

ZBB hold means that you have a past-due account balance with the Office of the Bursar. This may impact the following: Ability to register, Transcript requests or Diploma issuance.
ZRG hold means that a full payment for the prior term balance is required before registration can be permitted. If you have recently made a payment, please click on Check Registration Status or Enroll links for your registration eligibility to be re-evaluated.

For U.S. Passport Holders: Please visit www.nyu.edu/bursar and select Refunds. Once the initial refund process is run for the term, refunds are processed every business day.
All other students: Refunds will be processed before the end of each semester.

Chinese and International (Non-US) students will receive the refund of overpayment by the same method of the original payment to the original payer (with the exception of international payment which will be refunded to student’s domestic account). US students will receive the refund by setting up an eRefund account for direct deposit to a US checking account in eSuite.

Please contact the Office of the Bursar for wiring instructions by emailing
shanghai.studentaccounts@nyu.edu.

Please see the following attachment: Online Info\How to View Your eBill.pdf

Please see the following attachment: Online Info\How to make an online payment - English.pdf

Please note that this form is needed only if you pay US taxes. For completed details please the visit http://www.nyu.edu/bursar/tax.topics/

To be viewed, the form must be downloaded into Adobe Acrobat Reader 8.0 or higher. For security reasons, the form cannot be loaded into a browser preview utility.

Please follow below directions.

• Log onto NYU Home
• Click the Academics tab
• Click Albert Student Center
• Under the Finances section, click Financial Aid Summary

Please remember to complete the payment within 30 minutes and do not close the eSuite webpage before receiving a confirmation letter with the reference number. If your account balance does not reflect the payment made, please contact the Office of the Bursar at shanghai.studentaccounts@nyu.edu and provide a bank slip of the payment with your student ID.