Counseling Services

Counseling - or psychotherapy - is a professional relationship that focuses on helping individuals gain a better understanding of themselves, and develop effective techniques for navigating emotions and relationships. The counseling relationship differs from both social friendships and patient-doctor contacts. Unlike friends, counselors are able to be objective; they are not involved in your daily lives. Unlike most doctors, counselors don't give specific advice or tell you what to do. Instead, they serve as skilled listeners who help you to clarify issues, discover your true wishes and feelings, and deal effectively with problems.

Possible topics for counseling include:

  • Depression
  • Homesickness
  • Stress
  • Anxiety
  • ADHD
  • Alcohol or Drugs
  • Eating Concerns
  • Academic Anxieties
  • Roommates and Friendships
  • Romantic Relationships
  • Sexual Concerns
  • Family Problems
  • Suicidal Thoughts
  • Identity


Make an Appointment

To set up an appointment, please come and visit us at the West Building, 4th Floor. Alternatively, you can make an appointment by calling 2059 5353.

If there is an emergency, please call The Wellness Exchange hotline at 2059 9999 at anytime. This hotline is available 24 hours a day, 7 days a week.


Make an Appointment

Counselors provide a safety net for students in crisis situations and can perform same-day counseling assessments. The Wellness Exchange hotline (+86-21-2059-9999) is available 24 hours a day, seven days a week. Hotline counselors will put you in touch with a professional who can help you address day-to-day challenges as well as other health-related concerns.


Psychiatry Referrals

If psychiatric medication and management are required, Health Center personnel can also make referrals to outside psychiatrists covered by insurance and  affiliated with local hospitals.


Wellness Exchange

The Wellness Exchange is your key to accessing New York University's extensive health and mental health resources.

Wellness Exchange

You can call a private, English-language hotline (+86-21-2059-9999), available 24-hours a day, seven days a week, which will put you in touch with a professional at the campus in New York City who can help to address day-to-day challenges as well as other health-related concerns. These professionals are familiar with the NYU Shanghai campus and can connect you with appropriate local resources.

If you're not comfortable speaking in English, you may ask for a translator. Some topics might include medical issues, academic stress, sadness, sexual assault, anxiety, alcohol use, sexually transmitted infections, eating, and weight concerns. The hotline is also available if you just need to talk or want to call about a friend.

For after-hours (before 9:00 a.m. or after 5:30 p.m. local time) emergencies or support services, call Campus Safety at 021-2059 5500.