NYU Shanghai Information Technology Services strives to provide high quality and reliable solutions that enable seamless connectivity, in alignment with the university’s academic mission.
The Service Center is your one-stop solution for IT support. Explore online support options below, or visit the IT front desk in Room 427 for walk-in services.
- Software repair
- NYU Hardware repair – Lenovo, Dell, and Apple certified warranty service provider
- Virus and malware remediation and removal
- Operating system reload
- Software and peripheral installation
- Assistance with online hardware ordering
- Assistance with NetID activations and password changes
- Tablet and other mobile device support
- Assistance and consultation in navigating other ITS services
- Open a ticket in ServiceLink
- Send a request through WeChat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
- Open a ticket in ServiceLink
- Send a request through WeChat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
- Open a ticket in ServiceLink
- Send a request through WeChat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
- Small Classroom Technical Guide
- Technical Guide for Small, Medium, and Large Classrooms
- Smart Classrooms Instructions
- Event Management System (EMS): Manage Reservations
- Event Management System (EMS): Requesting IT Services in a Classroom
- Event Management System (EMS): Reserve a Space/Room
- About Event Management System (EMS) (Shanghai)
- What happens if I lose or fail to return the equipment on time?
Please refer to the Loan procedure
- How do I renew an item?
If there aren't any holds on your checked out item, you can renew it before your loan period ends. However, if the item is overdue, you will not be able to renew it. Please make sure that you renew your item prior to its due date. If you’d like to renew any equipment, please bring it to our front desk and we’ll take care of the rest.
- What if I don’t know how to use the equipment?
Our equipment loan services team would be happy to provide a basic rundown of all available equipment. There will also be equipment tutorial workshops in the future.
- What if the equipment is damaged when return?
Please refer to the Loan procedure
Our Service Center is your one stop solution for IT related question, and they will link you with to the relevant team. you can request help by phone, email, WeChat or visit the IT Service Center
Eligibility
NYU Community, NYU Shanghai visitors
Cost
This service is available at no charge to the NYU community
Service scope
Get help
NYU Shanghai Printing Service, All multi-function printers in the dormitories and the academic building are equipped to use this service, Students are eligible to use 500 free pages (black & white) printer in the library (Room 406).
Eligibility
NYU Shanghai Community, Faculty, Staff, Student and Campus Card users
Cost
Faculty and Staff: Free
Students: First 500 pages free (Black & White)
Black & White: 0.9 RMB per page
Color: 1.2 RMB per page
Install the printer driver
Local Shanghai Printing driver:
Mac (10.8/10.9/10.10/10.11)/ Windows/ Linux (Ubuntu)
Global NYU Printing driver:
Windows/ Mac
How to print?
Local Shanghai Printing (Color/Black & White) :
Printing from windows/ Mac/ Linux
Global NYU Printing (Black & White Only):
Printing from a Windows computer/ Mac Computer
Get help
The classrooms, meeting rooms, lecture halls, and the auditorium, equipped with audio and visual equipments including projectors, LED TVs, overhead projectors, blu-ray DVD players, microphones, video conferencing systems, and more.
Eligibility
NYU Community
Cost
Please refer to the Guidelines for Registering events in NYU Shanghai
Accessing the service
Classroom and Conference room support: Fill in the Classroom Support Request Form or email shanghai.it.help@nyu.edu
Event support: Go to Event Manage System to book rooms and IT services
Get help
FAQs & others
NYU Shanghai IT Services has a variety of hardware which can be borrowed by students and faculty. Items range from Apple laptops to camera tripods, and more. If you need IT resources for your project, contact IT’s Loan Services for help.
Eligibility
NYU Community (you will need an active NetID)
Cost
This service is available free of charge to the NYU community
Available items
You can borrow IT equipment including laptops, cameras, audio devices and more. Click here for more details
How to borrow
Go to IT services center with your NetID card.
Location: Room 427
Working hours: Mon-Thu: 8:30am - 9pm, Fri: 8:30am - 5:30pm
FAQs & others
- Security and policies
Your Network Identification (NetID) is a combination of your initials and random numbers (e.g. abc123). You can find it printed on the back of your NYUCard.
Your NetID and NetID Password are your keys to many NYU online resources, including, for eligible community members, NYUHome, email and more.Eligibility
NYU Community
Activate your NetID
Please see the Knowledge base in ServiceLink
Get help
- Open a ticket in ServiceLink
- Send a request through WeChat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
FAQs & others
- Rules on change your NetID
- Finding your NetID
- NetID activation instructions for alumni
- Global Affiliate NetIDs
- Changing Your NetID password
- Reset your NetID password
- Password requirements and security tips
- Password expiration notices
- Synchronizing your NetID passowrd with Active Directory Password
- Differences between NetID passowrd and Google Apps password
- Service affected by a NetID or a Google Apps password change
- Open a ticket in ServiceLink
- Send a request through WeChat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
Multi- Factor Authentication (MFA) is a two-step verification service ensures that only you can access your account when logging in to an online service.
Eligibility
NYU Community
Cost
This service is available at no charge to the NYU community
Accessing the service
Watch the below video for a quick guide on how to enroll.
Watch the below video for a quick guide on how to use MFA
Get help
- Open a ticket in ServiceLink
- Send a request through WeChat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
- Open a ticket in ServiceLink
- Send a request through WeChat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
NYU Box is a cloud-based service for file storage/sharing and document collaboration. It can be used by individuals and departments. Restricted or potentially sensitive data can be stored here.
Eligibility
Faculty and Staff
Cost
This service is available free of charge to the NYU community
Accessing the service
Get help
- Open a ticket in ServiceLink
- Send a request through WeChat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
FAQs & others
- Can NYU Box be used to store sensitive data?
- Best practices for departmental sharing
- Eligibility and account retention
- Best practices for sensitive data (permissions and security settings)
- Collaboration and sharing
- Using the Drag and Drop feature to upload files or folders
- "Invalid login credentials" error
- Installing and using Box Sync
- Terms of Use
NYU Shanghai IT offers a wide variety of software in support of research, teaching, and class projects at the Student Technology Centers, the Digital Studio, Data Services, and the Virtual Computer Lab.
Software list
Click here for more information
| Name | Eligibility | Platform | More Information |
|---|---|---|---|
| Microsoft Office | Faculty, Staff and Student | Windows/Mac | Office 365 |
| MATLAB | Faculty, Staff and Student | Windows/Mac/Linux | NYU Matlab |
| Mathematica | Faculty, Staff and Student | Windows/Mac/Linux | Email IT |
| SPSS | Faculty | Windows/Mac | Email IT |
| Stata | Faculty | Windows/Mac | Email IT |
| ArcGis | Faculty, Staff and Student | Windows | Request Form |
| SAS | Faculty | Windows | Email IT |
| AutoDesk Education Suit | Faculty and Student | Windows/Mac | Free Download |
| Max | Faculty | Mac | Email IT |
| Rhino | Faculty | Mac | Email IT |
| Adobe Software | Faculty, Staff(needs approval) | Windows/Mac | Email IT |
| Fincal Cut Pro | Faculty and Staff | Mac | Email IT |
| Motion | Faculty and Staff | Mac | Email IT |
| Composor | Faculty and Staff | Mac | Email IT |
| Logic Pro | Faculty and Staff | Mac | Email IT |
| OBS Studio | Students, Faculty and Staff | Windows/Mac | Free Download |
| TurningPoint | Faculty and Staff | Windows/Mac | Email IT |
| Parallels Desktop | Faculty and Staff | Mac | Email IT |
| VMware Fusion | Faculty and Staff | Mac | Email IT |
| Akindi | Faculty | Web App | Email IT |
Get help
FAQs & others
NYU’s WeChat Enterprise Account System (Campus WeChat) provides access to university services and information, such as daily events listings, shuttle bus schedule, Campus Facilities Support, campus news updates and more
Eligibility
NYU community
Cost
This service is available at no charge
How do I get it?
Please see the WeChat Knowledgebase
Get help
- Open a ticket in ServiceLink
- Send a request through WeChat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
NYU Shanghai provides access to multiple secure wireless networks (NYURoam, Guest wireless and eduroam) across most NYU global sites.
NYURoam is integrated with NYU’s Virtual Private Network (VPN), which allows access to international websites, unrestricted by location.Eligibility
NYU Roam: NYU Community
Guest wireless: NYU Shanghai guests
eduroam: NYU Community, Visitors from partner universitiesLocations offered
Pudong Campus, Jingqiao Dorm, ECNU Campus (Geography building, Science building)
Accessing the service
Follow the configuration instructions below for each wireless network:
‘nyu’ (NYU Community only): Windows 7, Windows 10, Windows Vista, Windows XP, Mac OS X, Linux OS (Ubuntu), iOS device, Android, BlackBerry
‘nyuguest’ (International Visitors): nyuguest
‘nyushanghai-guest’ (Domestic Visitors): nyushanghai-guest
‘eduroam’: eduroamGet help
- Open a ticket in ServiceLink
- Send a request through WeChat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
FAQs & others
- Open a ticket in ServiceLink
- Send a request through WeChat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
- Access and support
- About the Meeting, Training, and Event Centers
- Scheduling a one-time or recurring web meeting (includes video tutorial)
- Using your Personal Meeting Room
- Using the audio features within web meetings(free if you use a computer for audio)
NYU use G Suite (formerly Google Apps) for Education. It includes NYU Email, Calendar, Groups, Drive, Sites and others
Eligibility
NYU Community, Admitted and enrolled degree students, current and retired employees, alumni, and sponsored affiliates
Cost
This service is available free of charge to the NYU community
Accessing the service
Access via NYUHome
Get help
- Open a ticket in ServiceLink
- Send a request through WeChat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
- Open a ticket in ServiceLink
- send a request through wechat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
Each office desk phone comes equipped with services such as Google calendar, conference room availability, the NYU Shanghai Directory, and even the weather forecast. Learn how to make your phone a hub for connection with IPT.
Eligibility
NYU Faculty, Staff
Cost
The phone and calls to domestic and US toll-free numbers are free of charge.
International calls are covered by your department.Accessing the service
Please see the Knowledge Base in Servicelink
Get help
- Open a ticket in ServiceLink
- send a request through wechat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
NYU Shanghai’s Virtual Private Network (VPN) allows you to connect to the Campus Network wherever you are, to enjoy unlimited internet access and secure off-campus access to global websites.
Eligibility
Current NYU Community members
Cost
This service is available free of charge to the NYU community
Locations offered
Off-Campus
Accessing the service
Please see the VPN knowledge bases in Servicelink, or click the link below to download VPN software:
Windows
Get help
The Web Meetings and Audio Conferencing (WebEx) service suite offers a broad range of advanced voice, video, and web conferencing features, allowing you to manage highly collaborative business and academic processes from meetings to training, events, and support in real time anywhere, anytime, on any device worldwide
Eligibility
NYU Community
Cost
This service is available at no charge to the NYU community
Accessing the service
Please see the Knowledge base
Get help
FAQs & others
NYU Groups can be used as group email aliases, mailing lists, or shared mailboxes. Access to other Google Apps, such as NYU Drive documents, NYU Sites, or NYU Calendar can be configured and shared with an NYU Group.
Eligibility
NYU Shanghai community
Cost
This service is available at no charge to the NYU community
Accessing the service
Please fill out the Request Form
Get help
Shanghai IT provides various type of virtual machines options that can be used for academic and administration purposes
Eligibility
NYU Faculty, Staff
Cost
This service is free, but the license of the OS working on the virtual machine might be covered by the user. Users may apply for Microsoft Imagine to get the OS for research/academic purposes.
Accessing the service
Please fill out the Request Form
Get help
- Open a ticket in ServiceLink
- send a request through wechat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
HPC Specialized team can help design network integration and system infrastructure within academic labs, also support you to conduct world-class in research labs
Eligibility
NYU faculty and staff, and faculty-sponsored students
Cost
This service is available at no charge
Accessing the service
Please fill out the Request Form
Get help
- Open a ticket in ServiceLink
- send a request through wechat
- Email to shanghai.it.help@nyu.edu
- Visit the IT front desk at Room 427
FAQs & others
- Computing and Storage Facilities
- Storage
- Software Package
Walk-in Support Center
Room 427, Front desk
Mon-Thu: 8:30am - 9:00pm
Fri: 8:30am - 5:30pm
Hotline: +86 (21) 2059 5555
Scan the QR code in Wechat
